Frequently Asked Questions
Everything you need to know about your Ulla Johnson experience.
When will my order ship?
Orders for in-stock items are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on full-price merchandise within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
How do I find my correct size?
Each product page features a detailed size guide to help you find the perfect fit. Since our collections often include artisanal silhouettes, we recommend checking the specific measurements for each garment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
Can I modify or cancel an order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.